Customer Success Manager

Company: 11x Limited
Location: San Francisco
Posted on: November 20, 2024

Job Description:

Why 11x NowAt 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world's best calling agent.Over the past year, we achieved a 20X increase in ARR and raised $75M from leading global investors including Benchmark, a16z, Project A, Hubspot Ventures, 20VC, and other 40+ funds and angel investors.But this is only the beginning, our day 1.To keep winning, we operate with a culture of relentless velocity, ownership, and desire to challenge the status quo!Our team is formed by a group of pirates-founders, founding employees of unicorns (Brex, Tractable), and operators from global companies (Amazon, McKinsey, Revolut).If you're high-energy, passionate and our mission feels compelling to you, we would love to explore working together. Apply and reach out - we are always looking for exceptional talent!About the RoleAs a Customer Success Manager at 11x, you'll be at the heart of our client relationships, ensuring our customers experience the full value of our AI-powered solutions. You will be responsible for driving client satisfaction, retention, and growth by providing high-touch customer support, managing client projects, and identifying opportunities to expand their use of our technology. You'll act as a trusted advisor, guiding clients through the onboarding process, troubleshooting issues, and helping them maximize the potential of 11x's solutions.This role is based in our San Francisco HQ. As a fast-growing company and team, we value working together, in person. Please apply if you're in SF or willing to relocate.What You'll Do

• Drive a successful onboarding and implementation of 11x's AI solutions for new clients, serving as clients' first and primary point of contact.
• Build and maintain strong, long-lasting client relationships, ensuring a deep understanding of their goals and challenges.
• Proactively manage client accounts, identifying opportunities to upsell and cross-sell additional solutions.
• Identify, track, and resolve client issues, ensuring prompt and effective resolution.
• Act as a bridge between customers and our product engineering team to help improve and refine our product offerings.About You
  • 2+ years in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or AI, with a solid understanding of growth and retention strategies.
  • You have excellent relationship-building, communication, and project management skills - with the ability to manage multiple clients maintaining high quality and attention to detail.
  • You are a self-starter with an entrepreneurial mindset, eager to innovate and solve problems, with a passion for helping clients succeed.
  • You are a proactive team player who thrives in fast-paced environments, collaborating effectively across teams and focusing on delivering results for clients.
  • You have a familiarity with AI and tech solutions (knowledge of automation technologies is a plus).
  • You can navigate ambiguity confidently, making quick, informed decisions and adjusting as the company evolves.
  • You have a 'no task is too big or too small' mindset and will roll up your sleeve to get the job done.
  • You're highly entrepreneurial with a passion for experimenting and iterating on new ideas to find what works.11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
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Keywords: 11x Limited, Laguna , Customer Success Manager, Executive , San Francisco, California