Call Center - Customer Service

Location: Newark
Posted on: November 20, 2024

Job Description:

Committed to superior customer service, we are looking for a reliable, enthusiastic, motivated, self-starter to work in our Customer Service Department. The ideal candidate must have great telephone and clerical skills as well as a willingness to handle a variety of tasks. Accurate data entry and meticulous work habits are essential.

Daily Duties and Responsibilities:

?Answer incoming telephone calls from customers

?Assist customers with general product questions or concerns

?Receive, verify and process phone, e-mail, and fax orders in an accurate and timely manner

?Handle written or verbal customer; inquiries, pricing, concerns, questions, requests, etc. in a timely, professional, and courteous manner

?Provide positive and effective communication with customers, sales representatives, co-workers and managers to resolve, coordinate, expedite and follow through on orders, customer's concerns or questions

?Perform other tasks and duties as needed

Qualifications:

?Customer service oriented with a patient and pleasant phone personality with an enthusiastic attitude to help customers and the ability to manage and exceed customer expectations for support

?Attention to detail and highly developed organizational skills

?Excellent communication skills and proficiency in English is essential

?Experience in office administration, sales support or customer service in a business-to-business environment preferred

?Ability to work well within a team environment as a team player and can also work independently

?Have the ability to perform multiple tasks, prioritize and manage your time efficiently

?Computer knowledge on MS Office is required

?Must be a quick learner to learn and understand within a few weeks

?Punctual and reliable

?Minimum 3 years related experience We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Laguna , Call Center - Customer Service, IT / Software / Systems , Newark, California